All dogs’ behaviour can change over time due to factors such as age and changes in their environment. Furthermore, it is vital that the owner of the dogs follow through with instruction if the training is to be successful. Any guarantee in these Terms and Conditions cannot circumvent these factors.

We are balanced trainers, and you should read and fully understand the blog “What is balanced training?” on our company web site for details of this approach prior to agreeing these Terms and Conditions.

Definitions

1. “Agreement” means the quotation, acceptance and the following terms and conditions.
2. “Work” means behaviour consultation, training, any written reports (if provided) and behaviour program.
3. The “Client” means the individual who requested the work.
4. The “Business” means Yorkshire Canine Ltd company number 13826080

 

Entire Agreement

 

1. These terms and conditions apply to all services provided by the Business.
2. We reserve the right to update these Terms and Conditions at any time by notice and with immediate effect.
3. These terms and conditions shall prevail over all terms and conditions of any previous course of dealings the client has had with the Business.
4. The contents contained in the quotation (verbal or written) and these Terms and Conditions form the agreement between the Business and the Client relating to the work. No variation on them will be binding to the Business unless it is agreed in writing and signed by the Business.
5. Each clause of this Agreement is independent and operates separately in its own right.
6. By agreeing to these terms and conditions your statutory rights are not affected.
7. Any alterations or variations of these terms and conditions shall be inapplicable unless agreed in writing by all parties concerned before commencement of any work.
8. Ordering services from or using work created by the Business is automatically agreeing to these terms and conditions.
9. This contract shall be governed by the laws of England and both parties shall submit to the non-exclusive jurisdiction of the English courts.

Guarantees

1. The Business shall undertake the agreed work for the use of the client only and it may not be used for any other purpose
2. Behaviour work cannot be guaranteed with any dog.
3. The Business will create a behaviour and training programme to meet the problems assessed during an initial telephone consultation and should any other issues be discovered during training; these may result in additional charges.
4. The client shall agree not to sell, destroy, deface, alter, or part with work created by the Business or allow it to be done so by any third party.

General

 

1. Work created by the Business is charged to the client at the agreed amount.
2. Any block bookings must be used within a 12-month period from the date of booking
3. Puppy Elite training must be completed with 6 months of booking. Thereafter all remaining lessons will be lost.
4. Deadlines set in the agreement will not affect the Businesses’ right to be paid.
5. Adverse weather conditions may result in a cancellation to maintain the safety of the dog, trainer, and the Client. This relates to extreme heat, cold or thunderstorms for example.
6. The Client must provide a fixed length lead and high value rewards for the dog at the point of training.
7. If work is cancelled by the client less than 72 hours before the training is planned to occur, the client will pay for the session in full.
8. All work created by the Business for the Client is to be used for the sole purpose for which it was created. The client does not have the right to resell work created by the Business without written consent from the Business.
9. The Business reserves the right to refuse to provide the service at its own discretion.
10. The Business will not be responsible for any losses to the client if deadline is not met.
11. Once the work meets the terms of the quotation with its specifications any modifications to the work will be considered an amendment to the contract and charged accordingly.
12. Amendments to programmes and training/classes may incur an additional charge beyond that of the original invoice.
13. All amendments must be agreed by both the Business and the Client.
14. Amendments may exceed original deadlines agreed by the Business and the Client.
15. We train personal protection for sport only. The client should be aware that it is legal to own a dog that is trained for personal protection but NOT legal to use them in a real-life situation. It is the client/owners’ responsibility to ensure that their dog is always under control.

Payment

1. A deposit will be taken at the point of making a booking with any balance payable at the end of the first training session.
2. The Business expects payment in full by debit or credit card.
3. When making and paying in advance for a block booking of sessions, the Client understands, and accepts, that no refund will be possible should they wish to discontinue the training for any reason at any time after the first session is completed.
4. Whilst outstanding payment is due the Business reserves the right to withhold the training.

Cancellation

1. Should the client cancel a “one to one” training session the following payments will be required:
1. Less than 72 hours but more than 24 hours prior to the booked session a penalty charge of 50% of the cost of the session will be due.
2. Less than 24 hours prior to the agreed session, full payment will be required.
2. Should a client cancel a residential course, a cancellation fee of £30 will become payable.