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Dog Trainers Yorkshire

PLEASE READ OUR

Terms & Conditions

All dogs’ behaviour can change over time due to factors such as age and changes in their environment. Furthermore, it is vital
that the owner of the dogs follow through with instruction if the training is to be successful. Any guarantee in these Terms and
Conditions cannot circumvent these factors.


We are balanced trainers, and you should read and fully understand the blog “What is balanced training?” on our company
web site for details of this approach prior to agreeing these Terms and Conditions.


Definitions


1. “Agreement” means the quotation, acceptance and the following terms and conditions.
2. “Work” means behaviour consultation, training, any written reports (if provided) and behaviour program.
3. The “Client” means the individual who requested the work.
4. The “Business” means Yorkshire K9 Ltd company number 13826080 of 83 Otley Road, Harrogate, HG2 0DU

 

Guarantees


1. The Business shall undertake the agreed work for the use of the client only and it may not be used for any other purpose.
2. Behaviour work cannot be guaranteed with any dog.
3. The Business will create a behaviour and training programme to meet the problems assessed during an initial telephone
consultation and should any other issues be discovered during training; these may result in additional charges.
4. The client shall agree not to sell, destroy, deface, alter, or part with work created by the Business or allow it to be done
so by any third party.


General


1. Work created by the Business is charged to the client at the agreed amount.
2. Any block bookings must be used within a 12-month period from the date of booking.
3. Puppy Elite training must be completed with 6 months of booking. Thereafter all remaining lessons will be lost.
4. Deadlines set in the agreement will not affect the Businesses’ right to be paid.
5. Adverse weather conditions may result in a cancellation to maintain the safety of the dog, trainer, and the Client. This
relates to extreme heat, cold or thunderstorms for example.
6. The Client must provide a fixed length lead and high value rewards for the dog at the point of training.
7. All work created by the Business for the Client is to be used for the sole purpose for which it was created. The client does
not have the right to resell work created by the Business without written consent from the Business.
8. The Business reserves the right to refuse to provide the service at its own discretion.
9. The Business will not be responsible for any losses to the client if deadline is not met.
10. Once the work meets the terms of the quotation with its specifications any modifications to the work will be considered
an amendment to the contract and charged accordingly.
11. Amendments to programmes and training/classes may incur an additional charge beyond that of the original invoice.
12. All amendments must be agreed by both the Business and the Client.
13. Amendments may exceed original deadlines agreed by the Business and the Client.
14. We train personal protection for sport only. The client should be aware that it is legal to own a dog that is trained for
personal protection but NOT legal to use them in a real-life situation. It is the client/owners’ responsibility to ensure that
their dog is always under control.
15. We cannot accept dogs that are in season for residential training. If a Clients dog begins its season while they are at the
Business, the training will immediately cease and the dog must be collected. It can be continued once the season has
finished, however the days already used will be deducted from their stay. If the dog begins their season three weeks or
less before the start date of the training, please inform the Business immediately and the training will be rescheduled.

 

Payment


1. Payment will be made in full by the Client at the point of booking any service provided by the Business using a debit or
credit card.
2. When making and paying in advance for a block booking of sessions, the Client understands, and accepts, that no refund
will be possible should they wish to discontinue the training for any reason at any time after the first session is
completed.
3. Whilst outstanding payment is due the Business reserves the right to withhold the training.

Cancellation

1. 14 days cooling off period – all services.
1.1. From the point of booking a service you will have by law14 days during which you may cancel your booking and

receive a full refund.
1.2. In the event that the training takes part during this period, no refund will be made.

2. 1-2-1 Training and Puppy Elite Training cancellation
2.1. Less than 72 hours prior to a booked session a penalty charge of 100% of the cost of the session will be payable if

it is cancelled by the Client.
2.2. Over 72 hours ahead, if the Client wishes to cancel but re-schedule the booked session to a new date, there will be
no charge.
2.3. Over 72 hours ahead, if the Client changes their mind and wishes to cancel the service completely, a £50 fee will
be charged.

3. Residential Training
3.1. A cancellation fee of 20% will become payable if the booking is cancelled 4 weeks or less prior to the start of the

course.
4. Repayment of Pre-Paid Fees
4.1. All repayments will be made by the Business to the card used by the Client to pay for the services.

 

Entire Agreement


1. These terms and conditions apply to all services provided by the Business.
2. We reserve the right to update these Terms and Conditions at any time by notice and with immediate effect.
3. These terms and conditions shall prevail over all terms and conditions of any previous course of dealings the client has
had with the Business.
4. The contents contained in the quotation (verbal or written) and these Terms and Conditions form the agreement
between the Business and the Client relating to the work. No variation on them will be binding to the Business unless it is
agreed in writing and signed by the Business.
5. Each clause of this Agreement is independent and operates separately in its own right.
6. By agreeing to these terms and conditions your statutory rights are not affected.
7. Any alterations or variations of these terms and conditions shall be inapplicable unless agreed in writing by all parties
concerned before commencement of any work.
8. Ordering services from or using work created by the Business is automatically agreeing to these terms and conditions.
9. This contract shall be governed by the laws of England and both parties shall submit to the non-exclusive jurisdiction of
the English courts.

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